Because of their size, small businesses often can’t find the quality technical support they require. Companies that service the small businesses market are frequently guilty of poorly trained staff, unresponsiveness, or improperly resolving long-standing issues. Nelsonology was created specifically to address these problems. To ensure the best possible service, Nelsonology was founded around four key concepts: availability, responsiveness, planning for the worst, and outstanding customer service.

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We also believe in simplicity. Other companies like to lock clients into high-priced, long-term written service contracts, two and three hour minimums, and after hour fees. We keep it simple: no written contracts and a simple, flat billing rate. We have hourly, blocks of hours, and our very popular monthly maintenance plans.  Furthermore, to reduce costs we notify office managers of all work being done and, when possible, we provide education and self-help remedies that can reduce the frequency of calls.